What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is 987531. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

MP Auto Group Limited is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://www.mpautogroup.co.uk or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. MP Auto Group Limited is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 07886229621
  • Post: MP Auto Group Limited, MP Auto Group, Unit C5, Greenwood Court, Shrewsbury, Shropshire, SY1 3TB
  • Email: [email protected]

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567
  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
  • By email: [email protected]

What our customers say about us

Our Reviews

I recently purchased an Abarth from MP Auto Group and I couldn’t fault the service. Communication was constant, clear and reassuring. They were happy to accommodate me in coming to view the car many times and with answering any questions that I had. As this was the first car I have purchased, I was slightly anxious with the process but these feelings were quickly relieved as Max made me feel so comfortable. Now I am the proud over of an Abarth and I’m loving it! I would 100% recommend MP Auto Group to anyone I know! Thank you Max and the MP team!
- Emily
Excellent service - Max was really friendly and helpful, didn’t try to knock me down on price. I will definitely be using them again in the future. Would highly recommend.
- Brandon Royston
Bought a M140i from Mp Auto Group and have had a confident experience buying. After calling up and talking to Max about the car, he explained everything and then I put a deposit down for the car I then went and picked it up the next week. Very simple and smooth experience would recommend to anyone buying a performance car as they have a great inventory.
- Tasha Muldoon
Dealt with Max when selling my car having received a low ball offer from a main dealer which was disappointing and I was looking for a better price. He came back to me with a fair price for the car, very responsive with any questions. Fast payment, swift hand over . Would highly recommend.
- Josh Edwards
Fantastic experience from start to finish! I recently bought a car from MP Auto Group and the whole process was smooth and stress-free. Max and his team were extremely friendly, honest, and professional, making sure I felt completely welcome without any high-pressure sales tactics. The car was presented in pristine condition and matched the online description and photos perfectly. Max was very accommodating with my schedule for the viewing, and even helped sort out the paperwork for my private plates the guys even fitted them for me on day of collection. Highly recommended to anyone looking for a reliable, honest trader!" These guys are proper enthusiasts very knowledgeable and always happy to help without any pressure. Max went the extra mile…Best car purchase I’ve made.
- Lee Whiston
From initial enquiry to delivery of my vehicle the whole process was flawless. purchased the vehicle from distance but Max was 100% transparent and accurate with description of the vehicle and did a great video walk around in detail. Subsequently visited and agreed the sale of my M140i. Exceeded expectations on every aspect of the transaction and went above and beyond. I would not hesitate to recommend Max and his team for any performance car you are considering . Happy customer .
- Darren Broughton
In April 2026 I purchased a 2017 BMW 420D from Max at MP Auto Group which I couldn’t be happier with! From the first phone call enquiring about the car, I could tell Max was different to any other car salesman I’d ever previously dealt with. It’s clear that Max is a car enthusiast and has great product knowledge. He was super friendly on the phone, even offering a video call to show me any slight imperfections before I made the journey to see the car. When viewing the car, everything was exactly as described, the car was in excellent condition and was presented beautifully having just been machine polished. Everything was easy to arrange and Max was very accommodating with availability. He made me feel very comfortable, almost like talking to a friend and he wasn’t pushy or pressurising, and he made it clear I didn’t have to make a decision there and then. Due to having a few issues with my previous car (Not bought from or related to MP Auto Group) including a delay in taking off a personal registration, it presented a slight delay in the process. Max was very understanding of this and was willing to hold the car for myself despite other interest. The whole process from start to finish including the arrangement of finance was made as simple and as easy as possible. I could not have asked for a better experience, I was kept informed throughout, communication was great from day one and the customer service was nothing short of outstanding! Max even offered to pick me up from the train station on collection day which I thought was the cherry on top! I could not recommend Max and MP Auto Group enough! Thanks again!
- David Hunt
Been searching for a 320d for months and when I came across one for sale on MP Auto group I instantly fell in love and got in contact with Max who answered all of my questions even the stupid ones😅due to the distance he reassured me and offered different options on how I could collect the car! The overall buying process was so smooth and even after buying the car Max has stayed in contact and made sure I was 100% happy with the car. I would recommend MP Auto group to anyone these guys are top notch!
- Saule Balsevicitute
I had a really good experience buying my MINI Cooper S John Cooper Works from MP Auto Group Limited. From the start, the process was straightforward and hassle-free, and I felt well looked after throughout. The car was exactly what I was looking for and was presented really well. The whole process of viewing the car, asking questions and completing the purchase was easy, and the staff were friendly and helpful without putting any pressure on me. I’m really happy with the car and the service I received from MP Auto Group Limited. I would definitely recommend them to anyone looking for a quality used car and would happily buy from them again in the future.
- Tegan Court
Couldn’t have asked for a better experience, from the greeting, walk-around, test drive and finally down to making the purchase. These lads pride themselves on supplying a quality experience and quality cars, I was buying the cheapest one on the lot and it had an extensive service history and was presented to me in immaculate condition, I was treated no different to someone buying a more expensive car. The prices of their collection are fair to what the market represents, yet they only offer vehicles (in my experience) that are well-maintained and worry-free as a buyer, which in its own right is worth a lot! Would highly recommend this dealership and should I be after something new further down the line, I’ll definitely be a returning customer. 10/10 - Excellent
- Jack Byrne
Call Us Email WhatsApp